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In a recent statement, the publisher Warner Bros. has announced it has suspended sales of the PC version of their recently released sequel to the popular Batman series, Batman Arkham Knight, which is the fourth overall release in the series, and third title in the series to be developed by the studio Rocksteady.
Following widespread issues reported by both costumers, and reviewers, Warner Bros. announced the following statement:
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: https://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
The game has since been removed for purchase from Steam, with the above statement left in its place.
In related news, online video game distributor Green Man Gaming also released their own statement addressing the issues of performance for the title, and they had this to say:
Warner Bros. are currently working on a patch which we are hoping will be released soon. We want you to enjoy your game, but if after the fix has been released, you still cannot play your game, we will process refund requests for the game.
We’ll be following this story closely, and conducting our own performance analysis of the game, which can be expected soon!